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Published by ダイナコム on 14 4月 2021

How to order (Europe)


This is the guidance for orders from countries belonging EU, Norway, UK and Switzerland.

If your country cannot be found in following, please set region to “others” at top of this page. And please order cell lines directly to JCRB Cell Bank.

Europe Distributor Specific Region
---------------------------
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Switzerland.

Cell Line Pricing Information

All orders from customers in EU, Norway, Switzerland and UK are accepted by tebu-bio.
tebu-bio will handle the importation of your cell order and ship to end-users.

Pricing for various cell types are as follows.

Cell type End user's affiliation
Non-Profit Organization Profit Organization
general cells € 620 € 660
human iPS cells - -
luciferase-expressing cancer cells € 670 € 710
mousehomozygous mutant ES cells € 670 € 710
human mutant cell repository from Kyoto University - -
virus production cells - -
primary mesenchymal stem cell - -
immortalized mesenchymal stem cell € 620 € 660
genetically-modified cells € 670 € 710

Cells will be shipped from France by tebu-bio. Please check with tebu-bio prior to ordering if you have specific questions regarding delivery timelines.

All prices are inclusive of shipping and handling fees. tebu-bio may add to the Price any appropriate VAT for the cells delivered to all French based customers. For delivery to EU member states (excluding France), sales are subject to payment of tax by the recipient in the destination country (reverse charge rule). For delivery to non-EU based customers (e.g. Norway, UK and Swiss customers), such customers shall be responsible for paying any import tax and any VAT.

tebu-bio will invoice you at the time of shipment for your order. Payment terms are either "due on receipt" if a valid Purchase Order is presented when placing the order or pre-payment via wire transfer prior to shipment. Kindly note for orders shipped to Europe we do not accept credit card payments.

tebu-bio as European provider

tebu-bio has teamed up with the National Institute of Biomedical Innovation to bring you access to roughly 1,100 cell lines worldwide. tebu-bio is the exclusive European provider of JCRB’s comprehensive catalog of cell lines.

If you are interested in purchasing a cell line offered by JCRB, please contact your local tebu-bio office. Your order online through the JCRB website and tebu-bio will take care of the rest.

All prices are inclusive of shipping and handling fees. tebu-bio may add to the Price any appropriate VAT for the cells delivered to all French based customers. For delivery to EU member states (excluding France), sales are subject to payment of tax by the recipient in the destination country (reverse charge rule). For delivery to non-EU based customers (e.g. Norway, UK and Swiss customers), such customers shall be responsible for paying any import tax and any VAT.

Please note that while you are placing your order request online through JCRB, tebu-bio will be handling all aspects of your order, so if you have any questions, please contact us at your local tebu-bio as below.

Your local tebu-bio office

tebu-bio Belgium
Alexander Franckstraat 196, B-2530 Boechout
Tel: 03/ 454 00 66
Fax: 03/ 454 18 88
belgium@tebu-bio.com
www.tebu-bio.com

tebu-bio France
39 Rue de Houdan - BP 15, 78612 Le Perray-en-Yvelines Cedex
Tel: 01 30 46 39 00
Fax: 01 30 46 39 11
france@tebu-bio.com www.tebu-bio.com

tebu-bio Germany
Berliner Str. 257, D-63067 Offenbach
Tel: (069) 801013-0
Fax: (069) 801013-20
germany@tebu-bio.com

tebu-bio Italy
Via Pretorio 4 - C.P. 70, I-20013 Magenta MI
Tel: 02 97 29 50 10
Fax: 02 97 29 50 77
italy@tebu-bio.com

tebu-bio Netherlands
Stationsplein 99 - Unit 167, 1703 WE Heerhugowaard
Tel: 072-572 21 00
Fax: 072-572 21 33
netherlands@tebu-bio.com

tebu-bio Nordic Countries (Sweden, Norway, Denmark and Finland)
CAT Science Park, Universitetsparken 7, 4000 Roskilde – Denmark
Tel: +45 46 74 02 54
Fax: +45 46 74 02 53
scandinavia@tebu-bio.com

tebu-bio Portugal
Av. António Serpa, n°32, 4C, 1050-027 Lisboa
Tel: +351 215 842 958
portugal@tebu-bio.com

tebu-bio Spain
Gran Via de les Corts Catalanes, 583 - 5°, ES-08011 Barcelona
Tel: 93 306 34 10
Fax: 93 306 34 99
spain@tebu-bio.com

tebu-bio UK & Ireland
Unit 7 – Flag Business Exchange, Vicarage Farm Road, Peterborough, Cambs PE1 5TX England
Tel: +44 (0)1733 421880
Fax: +44 (0)1733 421882
uk@tebu-bio.com

JCRB Order Cancellation Policy

If for any reason, the purchaser wishes to cancel a pending order, they must adhere to this cancellation policy. All order cancellation requests must be made PRIOR to JCRB’s shipment of the order to tebu-bio. Once an order has been shipped from JCRB to tebu-bio, that order is no longer eligible for cancellation or refund. Shipments from JCRB to tebu-bio occur bi-weekly on Friday. If you have specific questions pertaining to the shipping calendar or regarding this policy, please contact your local tebu-bio office.

Shipping Schedule

JCRB ships cell vials every other Friday according to orders through tebu-bio.
The delivery to customer's sites is scheduled for the middle of the following week.
For details or extra schedules according to national holidays, please contact tebu-bio.

The last shipping date in 2020 is Decemver 18th, 2020.

Published by ダイナコム on 26 3月 2018

[Restored] System Malfunction in Contact Form

JCRB’s Inquiry Form on web page has not worked correctly from 17th March to 25th March.

Now our system malfucntion was recovered.

We are sorry to have been an inconvenience to all customers.

If you haven’t received a reply from JCRB to your inquiry via Inquiry Form during above period, please contact again.

Published by ダイナコム on 24 12月 2014

保護中: [test]Flow of credit card payment

このコンテンツはパスワードで保護されています。閲覧するには以下にパスワードを入力してください。

Published by ダイナコム on 03 10月 2013

Flow of online agent order processing

Please register with the JCRB Cell Bank before making any requests.

Go to user registration
If you are the agent/distributor, please select [Agent] at user registration.

Charges for the distribution of cells
The price of cell line varies depending on whether the end user belongs to non-profit or profit organization.

 

 

Flow from cell search to distribution request

Flow to the distribution request is as follows.

  1. Search the cell information by using cell search system, and request a distribution of the intended cell.(Procedures 12)
     
  2. Login to JCRB Cell bank. Create a new account if you do not have an account. (Procedure 3)
     
  3. Confirm the ordered items, scientist (end user) information and shipping address following the instructions on screen. (Procedures 4, 5, 6, and 7)
     
  4. Submit the “Request and Agreement Form (Form A)” with the signature of researcher/user of cell lines to JCRB Cell Bank by fax or e-mail. (Procedure 8)
     
  5. After completion of the request by web order, JCRB Cell Bank checks it. When it is confirmed, Cell Bank will inform you of the total amount and payment method by e-mail. Please complete the transaction by credit card or bank transfer. (Procedure 9)
     
  6. After JCRB confirm your payment, JCRB will inform the shipping schedule.
     


 

Procedure 1:Search of cells

Search from the cell search screen. After input the criteria, click “Search” button for the search with specified criteria.

There are two types of cell search as follows.

  • Quick search:Search by keyword
  • Advanced search:Search by specifying detail criteria such as registration number, cell type, and collection tissue.
     

For example, if you want to search by type of cells, perform a search by selecting the intended cell type name from the cell type in the advanced search screen.
cellinfo_how2_002
 

Procedure 2:Request for distribution of cells

Click the order button of the cell which you want to request for distribution. After you click all the cells for distribution, click “Order (SSL)” button in the distribution request list page.
 

cellinfo_how2_003
 

Procedure 3:Login to JCRB Cell Bank

Login or user registration from “Distribution request (web order) – Step1” screen.

  • Login as a registered user:
    Click the user login button. When the user login screen is open, enter user ID and password.
     
  • Register as a new user:
    Click the user registration button. If you are the agent / distributor, please select [Agent] at user registration. When the user registration screen is open, register by entering necessary information following the procedure.


 

Procedure 4:Change of quantity / cancel (web order – step1/5)

Change of quantity or cancel is possible from “Distribution request (web order) – step1/5 “ page.

  • Change of quantity
    Change the quantity directly on the distribution request cell list.
     
  • Cancel order
    Click the cancel button on the right hand side of the list of requested cells.
     
  • Select scientist (end user)
    Please select the scientist (end user). You can select new scientist (default) or previously ordered scientist (repeater).
    Select new or previously ordered scientist
     


 

Procedure 5:Scientist(end user) information (web order – step2/5)

Input/Edit scientist(end user) information from “Distribution request (web order) – step2/5 “ page.

  • Enter scientist(end user) information

     
  • Enter purpose of research
    It is necessary to input the purpose of research to the extent possible.
     


 

Procedure 6:Shipping/Billing information (web order – step3/5)

Enter shipping address, billing name, PO number, Fedex Account and any comments.

  • Select shipping address
    Please select the delivery address from [scientist] or [agent]
     
  • Select billing name
    Select the billing address and name for the billing statement.
     
  • Enter PO number, Fedex Account, User comments
    Enter PO number, Fedex Account and User comments as necessary.
    Select your payment procedure, “Credit Card” or “Bank Wire Transfer”.


     

 

 

Procedure 7:Confirmation of ordered items, shipping address, and billing address (web order – step4/5)

Confirm ordered items, shipping address, and billing address following the instructions on the screen.


 

Procedure 8:Download and submit the signed form (web order – step5/5)

When the screen with ”The request was submitted” is displayed, the request is completed.

  • Download and submit the signed form
    After online order, you can download “Request and Agreement Form (Form A)” by clicking “Download Request and Agreement Form” button. Please print the Form A and forward the downloaded Form A to your end user. The Form A must be checked and signed by end user. Then please submit the Form A signed by end user to JCRB Cell Bank by fax or e-mail.
     


Keep the order id until the order is completed.
JCRB will check your order for availability.


 

Procedure 9:Payment

8-1: Credit Card Payment
When your order is available for shipping, the total amount and payment method is informed to you by e-mail.
Credit card payment is possible from user menu. Refer to the below URL.
Flow of credit card payment [in another page]
If you do not submit “Request and Agreement Form (Form A)” yet, download the Form A and submit with the end user's signature to JCRB Cell Bank by fax or e-mail. Shipment may be delayed if the Form A is not submitted.

8-2: Bank Transfer Payment
When your order is available for shipping, the invoice with the bank information will be issued. Please make payment by bank wire transfer according to the invoice. If the payer’s name is different from the attention name in the billing invoice, please provide the payer’s name to JCRB Cell Bank.

Published by ダイナコム on 28 2月 2013

Flow of credit card payment

Published by ダイナコム on 28 2月 2013

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Published by ダイナコム on 02 7月 2012

English News Homepage Renewal !!

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